The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
How do I personalize my order?
Please add your instructions for me in the notes to seller box during checkout.
Good question, go ahead and look through my shop and when you find a font you like just mention the name of the item in the notes to seller at checkout.
Custom and personalized orders take time for me to make them completely by hand with attention to detail and care. At the moment I am about 2 weeks from shipping orders from the date I receive them, then I will then take them to the post office and ship them the method you chose at checkout. US First class takes 3-5 business days, Priority takes 2-3 business days, Express takes 1-2 business days. International delivery varies greatly between 2-12 weeks depending on your local delivery service and customs.
My USPS international tracking stops in Chicago, IL. (that's the international sort center for my part of the country) then it isn't updated until it clears customs or is delivered. This is when you can contact your local postal service for an update on delivery.
You can continue to check delivery status by going to usps.com and clicking on Track & Confirm https://tools.usps.com/go/TrackConfirmAction!input.action and use the tracking number. The free online tracking is at the moment only available to Canada, Australia, New Zealand, Belgium, Great Britain, Germany, France, Netherlands, Croatia, Denmark, Spain, Switzerland, Israel & Brazil. Your local post should be able to provide an update with your tracking. Please allow up to 12 weeks.
You can order a $2 reusable ring sizer in my shop, and I will send you a code for $5 off your next order with the sizer. :) It's a Win/win!
Dakota Designs is available for wholesale and retail. My wholesale turnaround time is a little longer than my shop's. If you'd like more info shoot me a message or email email@example.com with your shop website and give me an idea of what you are interested in ordering. Thanks! :)
Yes! I love custom orders, send me a convo or an email and let's discuss your ideas!
No problem! Here is the link to have that done: https://www.etsy.com/listing/201495308/resize-or-repair