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Frequently Asked Questions

Custom and personalized orders

How do I personalize my order?
You can give me your instructions in the notes to seller box during checkout or if you prefer you can send me an Etsy message with your name and order number.

How do I chose a font?

Good question! If you don't like the one shown in the photos just go ahead and look through my shop and when you find a font you like just mention the name of the item in the notes to seller at checkout or message me with the link to it. If I can make it fit I will use it otherwise I will use the font shown in the listing's photos.

How long does it take to get my custom order?

Custom and personalized orders take time for me to make them completely by hand with attention to detail and care. At the moment I am about 2 weeks from shipping orders from the date I receive them, then I will then take them to the post office and ship them the method you chose at checkout. US First class takes 3-5 business days, Priority takes 2-3 business days, Express takes 1-2 business days. International delivery varies greatly between 2-12 weeks depending on your local delivery service and customs.

My international tracking stopped in Chicago, IL, what do I do?

My USPS international tracking stops in Chicago, IL. (that's the international sort center for my part of the country) then it isn't updated until it clears customs or is delivered. This is when you can contact your local postal service for an update on delivery.
You can continue to check delivery status by going to usps.com and clicking on Track & Confirm https://tools.usps.com/go/TrackConfirmAction!input.action and use the tracking number. The free online tracking is at the moment only available to Canada, Australia, New Zealand, Belgium, Great Britain, Germany, France, Netherlands, Croatia, Denmark, Spain, Switzerland, Israel & Brazil. Your local post should be able to provide an update with your tracking. Please allow up to 12 weeks.

Wholesale availability

Dakota Designs is currently in retail stores in the US and is available for wholesale and retail. My wholesale turnaround time is a little longer than my shop's. If you'd like more info, send me an Etsy message or email dakotadesigns@yahoo.com to give me an idea of what you are interested in ordering. Thanks! :)

Do you accept custom orders?

Yes! I love custom orders, send me a convo or an email and let's discuss your ideas!

I need a different size, what should I do?

No problem! Here is the link to have that done: https://www.etsy.com/listing/201495308/resize-or-repair